Refund and Cancellation Policy

1. Overview

This Refund and Cancellation Policy applies to paid software subscription plans, pilot features, and commercial services provided by Nadha Labs("Nadha Labs") for the OMLU restaurant operations platform.

2. Free Pilot and Subscription Plans

OMLU self-registration currently provides pilot access under our free pilot tier (`free_pilot`). Should Nadha Labs introduce paid subscription plans or enterprise feature tiers, commercial pricing and billing cycles will be communicated in advance.

3. Subscription Cancellation Process

Account Owners may request subscription cancellation at any time by contacting our support team at support@omlu.app or submitting a cancellation request through the restaurant admin settings console.

4. Cancellation Effective Time and Access

Upon submitting a cancellation request, your cancellation will take effect at the end of your current active billing cycle. You will retain full access to your OMLU restaurant workspace until the conclusion of the paid billing period.

5. Refund Treatment for Paid Plans

[LEGAL REVIEW REQUIRED] Software subscriptions are non-refundable for partial billing periods or unused time once a billing cycle has commenced, except as explicitly provided in this policy or required by mandatory Indian consumer protection laws.

For annual subscription plans, if a cancellation request is submitted within 14 days of initial activation, a pro-rata refund may be granted minus applicable administrative charges.

6. Duplicate or Erroneous Charges

In the event of an erroneous billing entry, duplicate payment charge, or technical billing error attributable to Nadha Labs, you must notify us within 30 days of the transaction. Verified erroneous charges will be refunded in full to your original payment source within 7 to 10 business days.

7. Prolonged Service Failure

If OMLU experiences an unscheduled cloud service outage exceeding 72 consecutive hours attributable solely to Nadha Labs' core infrastructure, affected paying restaurants may request a pro-rata service credit or partial fee refund for the affected period.

8. Hardware and Third-Party Costs

Nadha Labs does not sell, warrant, or refund physical thermal printers, Windows PCs, routers, paper rolls, or local network hardware purchased from third-party vendors. Hardware compatibility remains the responsibility of the Restaurant.

9. Non-Excludable Statutory Rights

Nothing in this policy limits or excludes statutory consumer rights under the Consumer Protection Act, 2019 or Consumer Protection (E-Commerce) Rules, 2020 that cannot be lawfully waived or restricted by contract.

10. Contact for Refund & Cancellation Requests

To submit a cancellation or report a billing concern, contact: